Hi there! I'm Shawn Heisey

I am a Systems Administrator based in the Salt Lake City area. I enjoy solving complex problems by creating reliable, cost effective system designs.

  • Email : shawn@shawnheisey.com
  • Location : South Jordan, UT

LINUX

98%

SOLR

95%

CISCO

90%

JAVA, PERL, BASH

85%

SKILL DETAILS

Linux

Ubuntu
CentOS/RHEL
Debian

Windows

Active Directory
Exchange
All client OS
Most server OS

NETWORKING

Routers
Switches
Firewalls
LAN
WAN
VPN

STORAGE

Fiberchannel
RAID
Scale-out (Isilon)
NAS
SAN (Infortrend, Apple)

PROGRAMMING

Bash/Shell
Java
Perl
C/C++
Git

Internet

Domain Registration
DNS (Bind)
Mail (postfix/dovecot)
WWW (Apache, Jetty, Tomcat)
Load Balancers (haproxy, F5)

EXPERIENCE

MAJOR ACCOMPLISHMENTS

Mainstream Data

- During the 14 years I was their systems administrator I handled every aspect of their networks, security and systems from build and installations to regular maintenance. As the needs of the company expanded, I recommended infrastructure solutions and software changes.
- By switching from commercial software to open source, I was able to save the company more than half a million dollars in up front costs as well as hundreds of thousands for upgrades, monitoring and maintenance over time.
- Mainstream was a small company without the budget to hire more full time IT staff, so I implemented extensive monitoring of systems and network hardware so that problems were caught right away, day or night. I was also on call 24/7 to handle anything that needed immediate attention.
- I screened bids for equipment and handled all aspects of building a robust new hardware system with considerably more storage and a more fault tolerant configuration. Because I implemented redundancies and increased monitoring, the migration to the new system was able to proceed with no down time.
- I feel that continuing education is an absolute necessity for any Systems Administrator. My own interest in staying current and building valuable IT contacts gave me an opportunity to host an OpenNMS training session at the company's offices resulting in free education for me. I've been able to stay current and meet the needs of this company over the years by seeking out new information and by expecting constant improvement in myself.
- I was instrumental in the setup of multiple two-way satellite networks used for news media and digital cinema distribution. At one point it became necessary to migrate 2000 sites from one satellite to another. Once again, these migrations were handled with no down time.

Convergys

I spent most of my 5 years at Convergys as the technical lead for a team of a dozen security engineers. My team acted as post sales customer support for Cisco Systems. This position included handling training, documentation, and escalations, especially for problematic or high-value customers. When receiving trouble tickets the goal is, of course, to make contact with that client as quickly as possible asking for additional clarification and letting them know the issue was being resolved. With that goal in mind I was able to help improve the response time of my team by creating an audio alert system.
- When my team was relocated to a more cost effective call center, I spent 2 weeks in India getting the new employees up to speed. Although the team moved, I remained their lead and worked remotely to continue improving the speed and efficiency of the employees.

Western Online Services

- I came onboard after the transition from a local BBS to an Internet Service Provider. I rebuilt most services to be more resilient and expanded the business to include a datacenter for customers.

References